FAQ & Policies

Shipping

All orders are shipped with Royal Mail. A tracking number will be provided with every international package I ship out. Packages are usually shipped out within 2-5 business days after the incoming of the order unless stated otherwise for made-to-order items.

Returns

I usually do not accept returns, however please do contact me if something is wrong. I want my customers to be 100% satisfied. I carefully pack every order in solid boxes, but should something arrive damaged or broken, please contact me immediately!

Repairs

If, for some reason, a piece purchased from me needs repair or a stone replaced, I will do my best to work with you to bring your piece back to life. Some repairs I cannot accommodate, such as resizing rings. Feel free to contact me and we will get your jewellery as new again!

I don’t do repairs on pieces not made by me.

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